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Accessibility

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Accessibility Applications are Now Closed

Online accessibility applications for On the Waterfront 2025 are now closed for onsite Accessibility facilities including platform and toilets.

However, if you are attending this year’s event and have not applied in advance and require an Essential Companion ticket, we can accommodate this onsite – provided you bring the appropriate supporting documentation as listed below.

Whilst we will always do what we can to support our customers, facilities are limited once applications have closed and capacities reached, and we may not be able to offer the same level of support without prior notice.

At On the Waterfront festival, our goal is to create an inclusive event that's accessible to everyone. We have a dedicated accessibility team available to assist with the application process and any queries you may have in the lead up to the event.  Facilities include:

  • Accessible Viewing Platform: Designed for wheelchair users and those requiring seating. Spaces are limited and allocated on a first-come, first-served basis, so we encourage customers needing access to the platform to apply as soon as possible to reserve a space.

(IMPORTANT – The Accessible Viewing Platform for The Wolfe Tones on Friday 20th June and Sting on Sunday 22nd June is now at capacity therefore we can no longer accept requests. However, we can still review your request for an essential companion ticket and the below facilities)

  • Accessible Toilets: Strategically located for convenience.
  • Accessibility Entrance: Ensuring smooth entry for all attendees.
  • Essential Companion Tickets: Available to support those who need assistance during the festival.

If you require Accessibility facilities or an Essential Companion ticket for any of the shows at On the Waterfront which takes place on Liverpool’s Pier Head from Thursday 19th – Sunday 22nd June 2025 – Please email info@onthewaterfrontfestival.com with the following information.  

  • Show/Date you are applying for.  
  • Your order reference for your purchased ticket. This can be found on your email confirmation which you will have received at the time of booking or can be found by logging into your ticket agent account.
  • Please include details of your accessibility requirements. E.g. Wheelchair User.

 You will also need to include one of the following documents:

  • DLA /PIP letter from the Department of work and pensions (front copy only)
  • Medical professionals letter
  • D/deaf or blind registration
  • The Access card

Once we have received all relevant information, your details will be logged and someone from the Accessibility team will be in touch to confirm receipt.

Please note Accessibility customers still need to purchase a ticket for the event, these can be purchased via Ticketmaster. If you require an essential companion, please do not purchase a ticket for them as this will not be refunded.